Projects / Program Design

Co-design of an LGBTIQA+ mental health service





Meridian engaged Collective Action to lead a co-design process to design a mental health service for LGBTIQA+ people in the ACT. The co-design process involved a series of co-design workshops with an LGBTIQA+ service user reference group, as well as with mental health practitioners, and a survey of the LGBTIQA+ community. We received excellent feedback from the service user reference group who expressed that it was a genuine co-design process that gave service users the power to design a service that meets their needs. We also received positive feedback from the funding body, and Meridian was funded to implement the model.


“Alison conducted community research and facilitated a series of workshops with our LGBTIQA+ Service User Reference Group (SURG) Members, and sector stakeholders, as part of a co-design process to create a best practice mental health service model for the LGBTIQA+ community in Canberra and surrounding regions.

Alison worked in a highly considered, trauma-informed, humble, diligent, knowledgeable, respectful and flexible way with our diverse and complex communities to design the model.

At the conclusion of the design phase of the project, SURG Members resoundingly praised Alison for having captured and reflected so accurately the mental health and well-being needs of our LGBTIQA+ communities, and best practice approaches for our service to address these needs. The resulting model has also been highly commended by funding sources, and is currently being implemented for our LGBTIQA+ communities at Meridian.

We love working with Alison and her team, and have absolutely no hesitation in recommending her services to other organisations and communities.”

Catherine Mellors | Special Projects Officer, Meridian